What should I do if a construction site urinal or urinal basin arrives damaged?
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If a construction site urinal or urinal basin for a portable toilet arrives damaged, please report the transport damage within 24 hours with photos so we can handle the claim process with the carrier.
See our claims process.
Related Questions
We provide a 12‑month manufacturer warranty on construction site urinals and urinal basins for portable toilets covering material and manufacturing defects. See full warranty terms.
Our 12‑month warranty for construction site urinals and urinal basins covers manufacturing and material defects only. Not covered:
- Improper use: Mechanical damage, chemical damage from aggressive cleaners, intentional vandalism
- Incorrect installation: Damage caused by improper mounting or drain connection
- Normal wear and tear: Surface scratches, fading due to prolonged UV exposure (7+ years)
- Third-party accessories: Cartridges for waterless traps, sealing liquids (warranty provided by their manufacturers)
- Consumables: Cleaning agents, fasteners
To file a warranty claim, notify us within 30 days of defect discovery, including photos and proof of purchase.
See full warranty terms.