24-Month Warranty – We’re Here to Help

Pi-Pi provides a 24-month manufacturer’s warranty from the delivery date on material and manufacturing defects. It applies equally to all clients – B2B and B2C – regardless of the delivery country.

Coverage: manufacturing defects in material and moulding, non-mechanical cracks, deformation within operational conditions.

If you are a consumer – a private individual ordering goods not for commercial purposes – in addition to our warranty, you have mandatory rights under the laws of your country of residence. These rights cannot be reduced by contract and apply alongside the Pi-Pi warranty. The scope and terms vary by country: where the law provides more than our 24 months, the law applies.

For business buyers (B2B), mandatory consumer norms do not apply: our 24-month warranty and delivery terms apply. Mandatory norms of the buyer’s country, if they provide a longer period, apply in any case.

The warranty covers manufacturing defects only, provided the product is used and installed correctly:

• Other manufacturing defects
• Material cracks not caused by mechanical impact
• Product deformation under specified temperature and operating conditions

The warranty does not cover damage caused by external factors or misuse:

• Mechanical damage and vandalism consequences
• Improper installation or setup
• Misuse of the product
• Exposure to aggressive chemicals
• Natural wear and changes in appearance during use

For a justified claim, we will, at our discretion, rectify the defect or provide a replacement. This limitation applies to business buyers – it does not affect consumers’ mandatory rights. Beyond this, we do not reimburse:

• Cost of disassembly or reassembly labour
• Losses related to facility downtime
• Any other indirect costs to the buyer