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Returns and Delivery Claims

Changed your mind or did the order arrive damaged? Here’s how to return a purchase within 14 days and file a delivery claim. If a defect appears after installation, see the Warranty Policy.

14-Day Return Right

As a private individual, you can return the product within 14 days of receipt without giving any reason.

  • Period: 14 days from the date of order receipt
  • The product is unused and retains a resaleable appearance
  • Return shipping for returns by personal choice is paid by the buyer
  • Product and basic delivery costs will be refunded within 14 days after receiving the return

The 14-day return policy applies only to private buyers. It does not apply to transactions between legal entities — for B2B, only delivery issue claims are accepted.

Delivery Claims: What We Cover

Separate from the right of return, we accept claims for delivery issues:

  • Transport damage: visible damage to packaging or product during delivery
  • Shipping error: we sent the wrong model or quantity compared to the paid invoice

Delivery Claim Deadlines

Inspect the goods immediately upon receipt. Strict deadlines apply for delivery claims:

  • Visible damage: note on the delivery note AND report within 24 hours
  • Shortage or mispick: report within 5 business days

Delivery claims submitted after the specified deadlines will not be considered. Always inspect the packaging before signing the delivery note.

How to File a Return or Claim

  1. Contact us, providing the invoice number; for delivery claims, attach photos of the damage or issue
  2. Wait for written confirmation (RMA). Do not return the product without approval
  3. In case of a confirmed shipping error or defect, return shipping is on us; for returns by personal choice, the buyer covers the cost

Product Defects

This page covers returns and delivery issues. If you discover a manufacturing defect after installation (cracks, deformation, casting defects), refer to the Warranty Policy. Warranty claims are valid for 12 months and follow a different procedure.

Warranty Policy →

Need Help with a Return?

Describe the situation and attach photos if necessary — I will respond within one business day and help resolve the issue. No forms or automated responses.

Mart Tamm

Mart Tamm

Account Manager for United Kingdom

Have questions about products, pricing, or partnership? Email me directly — I'll respond personally.