Returns and Delivery Claims

As a private individual, you can return the product within 14 days of receipt without giving any reason.

• Period: 14 days from the date of order receipt
• The product can be inspected and checked as it would be in a store; if it is used beyond this and loses value, we are entitled to withhold the amount of the value reduction
• Return shipping for returns by personal choice is paid by the buyer
• The cost of the goods and standard delivery is refunded no later than 14 days after receiving your withdrawal statement; we reserve the right to withhold the refund until the goods are received or proof of their dispatch is provided

Separate from the right of return, we accept claims for delivery issues:

• Transport damage: visible damage to packaging or product during delivery
• Shipping error: we sent the wrong model or quantity compared to the paid invoice

Inspect the goods immediately upon receipt. Report delivery issues within the following timeframes:

• Visible damage: note on the delivery note and report within 24 hours
• Shortage or mix-up: report within 5 business days

Inspect the packaging before signing the delivery note: timely notification allows quick resolution with the carrier. Missing these deadlines does not deprive consumers of their legal rights – it merely complicates proving that the damage occurred during transport. For business buyers, meeting these deadlines is a condition for accepting delivery claims.

1. Contact us, providing the invoice number; for delivery claims, attach photos of the damage or issue
2. Wait for written confirmation (RMA) and return instructions – this ensures the package is not lost. For contract withdrawal within 14 days, confirmation is not required: just notify us
3. In case of a confirmed shipping error or defect, return shipping is on us; for returns by personal choice, the buyer covers the cost

This page concerns returns and delivery issues. If you discover a manufacturing defect after installation (e.g., cracks or deformation), refer to the Warranty Policy – it has a different procedure. Pi-Pi warranty is valid for 24 months from the date of delivery. Regardless of it, consumers have mandatory rights under the law of the country of residence.