What to do if product arrives damaged?
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Report transport damage within 24 hours, including photos of the damage. We will handle the claim process with the carrier.
See our claims process.
Related Questions
We provide a 12-month manufacturer warranty on material and manufacturing defects. See full warranty terms.
Our 12-month warranty covers manufacturing and material defects. Not covered:
- Improper use: Mechanical damage, chemical damage from aggressive cleaners, intentional vandalism
- Incorrect installation: Damage caused by improper mounting or drain connection
- Normal wear and tear: Surface scratches, fading due to prolonged UV exposure (7+ years)
- Third-party accessories: Cartridges for waterless traps, sealing liquids (warranty provided by their manufacturers)
- Consumables: Cleaning agents, fasteners
To file a warranty claim, notify us within 30 days of defect discovery, including photos and proof of purchase.
See full warranty terms.