Urinal Returns & Delivery Claims
How to proceed with transport damages and shipping errors. For product defects discovered after installation, see the Warranty Policy.
B2B sales are non-refundable except for delivery issues or defects. Claims are accepted only for issues arising during delivery — not for order errors or change of mind.
What We Cover
We accept claims for issues arising during delivery:
- Transport damage: visible damage to packaging or product during delivery
- Shipping error: we sent the wrong model or quantity compared to the paid invoice
What We Do Not Cover
The following are not grounds for return:
- Buyer ordered the wrong model (check your order before payment)
- The item was used or installed
- Original packaging is damaged or missing
- Change of mind after delivery
Claim Deadlines
Inspect the goods immediately upon receipt. Strict deadlines apply:
- Visible damage: note on the delivery note AND report within 24 hours
- Shortage or misdelivery: report within 5 business days
Claims submitted after the specified deadlines will not be considered. Always inspect the packaging before signing the delivery note.
How to File a Claim
- Contact us with your account number and attach photos of the damage/issue
- Wait for written confirmation (RMA). Do not return the item without approval
- Return shipping at our expense for confirmed shipping errors
Product Defects
This page only addresses delivery issues. If you discover a manufacturing defect after installation (cracks, deformation, casting defects), refer to the Warranty Policy. Warranty claims are valid for 12 months and follow a different procedure.
Warranty Policy →
Mart Tamm
Account Manager for Estonia
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