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When will the order be shipped and how long is delivery?

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Orders are shipped from the warehouse in Estonia the same business day if payment is made by 12:00 Tallinn time. If later, the next business day. The delivery time then depends on where the package is going: for your address, it is visible during checkout.

When orders leave the warehouse

The rule is the same for urinals and sinks:

  • payment by 12:00 Tallinn time – shipping the same business day;
  • payment after 12:00 – shipping the next business day.

After dispatch, a tracking number is sent to your email. How to use it is in the ‘How to track my order?’ answer.

How long delivery takes

The time depends on the country and address. Within the EU tax territory, packages go without customs formalities, for countries outside the EU, clearance and import duties are the recipient’s responsibility. The delivery time in days for your address is shown during checkout, next to the delivery method selection.

Delivery times are approximate: they are affected by the carrier, holidays, and seasonal load. Terms by direction are on the ‘Shipping’ page. Delivery cost is automatically calculated based on the address and order volume.

If the model is out of stock

When a model is out of stock, it is noted on its page. If pre-order is open for it, the estimated shipping date is shown on the product page and during checkout. To avoid waiting, choose another model in the catalog or ask via the form what would suit you instead.

Large and wholesale orders

Up to 10 units are shipped in boxes at fixed rates. For larger batches, the shipping method is chosen based on volume and destination, and the cost is included in the commercial calculation. The time for such a batch will be named in the calculation – request a large order calculation.

If delivery is delayed

If the package takes longer than expected, first check the status with the tracking number. If the status does not change, report the delivery delay – provide the order number, and we will find out what happened with the shipment.

Suitable Models

Related Questions

We deliver from our warehouse in Estonia to all EU countries, as well as to the UK, Switzerland, Norway, Serbia, Turkey, the USA, and Canada. Shipping costs are calculated in the cart based on your address. More details are on the ‘Shipping’ page.
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A tracking number is sent to your email immediately after the order is shipped, allowing you to track the package status online. If the package is not moving, report a delivery delay – we will find out what happened to the shipment.
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Yes, you can pick up the order for free at our warehouse in Tallinn. We will arrange a convenient time after the order is placed: arrange pickup time.
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Have Questions?

Got a question? Message me – I’ll help you pick the right model for your garden shed or toilet setup and sort out delivery. I respond within one business day.

Mart Tamm

Mart Tamm

Account Manager for United Kingdom

Have questions about products, pricing, or partnership? Email me directly – I’ll respond personally.

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