How can I track my order?

A tracking number is sent to the email provided at the time of order immediately after shipping – each package has one. You can track the package status online using it.

Where to check the status

• Find the email with the tracking number (also check the ‘Spam’ folder);
• Enter the number on the carrier’s website;
• Monitor the status: from handover to the carrier to arrival at the pickup point.

The email is sent after shipping, not after payment. When the order leaves the warehouse depends on the payment time – details are in the response ‘When will the order be shipped and how long does delivery take?’.

If there is no email with the tracking number

First, check that the order has been shipped: if paid after 12:00 Tallinn time, shipping occurs the next business day. Then check the email address and ‘Spam’ folder. If there is still no email, request the order tracking number.

If the package is delayed

If the status does not change for a long time or the package takes longer than expected, contact us through the form: report a delivery delay. Provide the order number and tracking number, and we will find out where the shipment is. We will respond as soon as possible.

Receiving the package

When the package arrives, the carrier will send an SMS with the pickup point address and code. How it works is explained in the response ‘Who delivers the order and how to receive it?’.