Who delivers the order and how to receive it?

The order is delivered by Omniva: the parcel is sent from Estonia, and when it arrives, Omniva sends an SMS with the address of the nearest pickup point and a code for collection. You do not need to choose a point when placing an order.

Who delivers the order

The standard delivery method is Omniva. When placing an order, it is called ‘Delivery to post office.’ The cost is calculated automatically based on the address and order volume, delivery times are in the answer ‘When will the order be shipped and how long does delivery take?’.

How to receive the parcel

1. After shipment, a tracking number is sent to your email (how to use it).
2. When the parcel arrives, Omniva sends an SMS with the address of the nearest pickup point and a code.
3. Go to the point, provide the code, and collect the order.

Provide a current phone number when ordering. The pickup point is determined by the carrier, so you do not need to choose it when placing an order.

Alternative carrier

When placing an order, Omniva Standard is automatically applied. Another carrier is possible upon request: specify which one is needed in the delivery inquiry form.

Large orders on a pallet

If the order is large and shipped on a pallet, we will agree on the carrier and method of receipt along with the estimate: the solution is tailored to the volume and destination. Request an estimate for a large order.

If you need help receiving

If the parcel should already be there and no SMS has arrived, or if another method of receipt is needed, ask a question about delivery. Conditions by country are on the ‘Delivery’ page.